Privacy Policy

Last Updated: September 2025

This Privacy Policy applies to ICargo Partner. It explains which permissions the app requests, why they are needed, how data is processed, and how you can manage or delete data. Important: ICargo Partner does not permanently store, sell, or share user personal data with third parties.

1. Introduction

ICargo Partner respects your privacy and complies with Google Play Developer Program Policies and Apple App Store Review Guidelines. This policy describes the limited device permissions we request to enable core features such as issue reporting, support chat and SOS emergency assistance.

2. Permissions We Use (Full Details)

Our app requests only the minimum permissions required for core functionality. We do not access contacts, SMS, call logs, or other unrelated personal data.

2.1 Camera Permission (android.permission.CAMERA)

• Purpose: Capture photos or videos when drivers report delivery issues (for example: damaged goods, proof-of-delivery, vehicle condition).
• When requested: Only when the user explicitly taps a capture/camera action inside the app.
• User control: You can deny or revoke camera permission anytime from device settings.
• Data handling: Captured media is sent to the support team to resolve issues. Media is not stored permanently or shared with third parties.

2.2 Media & Gallery Permission (android.permission.READ_MEDIA_IMAGES, android.permission.READ_MEDIA_VIDEO)

• Purpose: Allow drivers to select and upload existing photos/videos from the device gallery to support chat or issue reports.
• When requested: Only when the user taps "Upload from Gallery" or chooses media to attach.Even after granting, you may revoke access anytime, and all other features of the app remain functional.
• User control: You can revoke access anytime. The app cannot browse your gallery without your explicit action.
• Data handling: Uploaded media is used solely for support and issue resolution and not shared with third parties.

This permission is never used for analytics, advertising, or any hidden collection. It functions strictly on explicit user action (similar to industry practices in apps like Uber Driver and Straightaway).

With these refinements, our Media & Gallery section will be very clear to Google reviewers and aligned with policies of established apps. This should minimize risk of further rejection.

2.3 Microphone / Audio Recording Permission (android.permission.RECORD_AUDIO)

• Purpose: Enable drivers to record voice messages describing issues (for example: accident details, road condition, delivery exception).
• When requested: Only when the user taps the "Record Audio" button inside the app.
• User control: Users can deny or revoke recording permission anytime. The app does not perform any background audio recording.
• Data handling: Voice messages are transmitted securely to the support team and are not stored permanently.

2.4 Location Permission (ACCESS_COARSE_LOCATION, ACCESS_FINE_LOCATION)

• Purpose:
  • Foreground location: Real-time tracking during trips to assist with delivery monitoring and support.
  • Background location: Continuous tracking during SOS/emergency situations even when the app is minimized so support can locate the driver quickly.
• Use cases: Live location sharing with the support team; locating drivers during SOS; verifying driver position for incident resolution.
• User control: Requested at first use; users may choose "Allow while using the app" or "Allow always". Location permission can be revoked anytime from device settings. Note: revoking will disable SOS and other live-support features.
• Data handling: Location is used only in real-time for support and emergency purposes. We do not permanently store location history.

3. How Permissions Are Used

Camera & Gallery: Photo/video reporting and attaching media in support chat.
Microphone: Voice message reporting to support.
Location: Live tracking, navigation support and SOS emergency assistance.

⚠️ Permissions are never used in the background for advertising, analytics, or hidden tracking.

4. No Data Storage, Sharing, or Selling

Promise	What we do
No permanent storage	Media, audio and location are processed for support and not stored permanently.
No third-party sharing	We do not share user data with advertisers or analytics companies.
No selling	We never sell or trade user data.
No ads	The app does not display third-party advertisements.

5. Account & Data Deletion

Users can delete their account anytime from the app (if the feature exists) or by contacting us at industrialcargo5@gmail.com. Once deleted, all temporary data (images, videos, audio and location logs) will be permanently erased from our processing systems.

6. Data Protection

• Encrypted transmission: All chats, media and location data are transmitted using encrypted channels.
• Secure servers: Temporary processing occurs on protected infrastructure with access control.
• Minimal retention: Data retained only as long as required for support and then removed.

7. User Control

Users may grant or revoke permissions anytime from their device settings. Certain features (SOS, live tracking, media reporting) may not function without the necessary permissions. For account deletion or privacy questions, contact industrialcargo5@gmail.com.

8. Third-Party Services

ICargo Partner may use trusted third-party services (for example, map providers or payment gateways). Those services have separate privacy policies; we are not responsible for their practices. Please review their terms before using such features.

9. Policy Updates

We may update this Privacy Policy from time to time to comply with Google Play Developer Policies, Apple App Store Guidelines, or local regulations. Major updates will be communicated via the app.